Archives: FAQs

Our Data Promise

Bespoke Printed Stationery is committed to protecting your privacy and data. We will use the information that we collect about you in accordance with the General Data Protection Regulation 2018 and the Privacy and Electronic Communications Regulations 2003.

 

Who we are

Bespoke Printed Stationery is a sole trade company, registered in the United Kingdom. We print for retail customers for their personal stationery needs. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect. This Privacy Policy sets out the ways in which we use your data and how you can hold us accountable for that.

 

What information do we collect?

You provide information when you contact us either over the phone, by email or place an order with us.

The information we hold about you may include:

Your name

Postal address,

Billing address

Telephone number

Email address

Purchasing history

Information that is available publicly

We maintain a record of your purchases but we never store your payment details. We keep a record of the emails we send you.

 

How do we use your Data?

This information, alongside your purchase history is used to should you place a subsequent order to close maintain consistency in production.

 

We use your Data to:

Respond to information you have asked for.

Contact you if there are any changes to your orders

Keep a record of your relationship with us

Ensure we know how you prefer to be contacted

Tell you about changes in our services or new services and offers

If you do not want to receive information by post or email regarding our company updates, offers or activities you have the option to change any of your contact preferences at any time by contacting the sales team via the contact details at the end of this policy.

We will keep your data for a period of seven years, after that time if you have not made another purchase we will anonymise the data and keep it only for statistical and analytical purposes.

 

Third Parties

We will not share any of your personal details with any other third parties without your agreement, unless required in order to fulfil our contract with you, or allowed by law (for instance, if a safeguarding issue arises). In general, the third-party providers used by us to fulfil our contract with you will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. These providers include our database software suppliers, email distribution service and payment providers. We have agreements in place with each to ensure that your data is secure at all times, and cannot be accessed or used for any other purpose. Your personal data is never sold on to any other agencies or companies.

Our website may contain links to and from the websites of other organisations. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility of liability for these policies. Please check these policies before you submit any personal data to these websites.

 

Giving you control

Unless you ask us not to, we will send you updates on our products, you can opt out from these communications at any time – every email will tell you how to do this. If you have opted out of marketing we may still get in touch regarding any orders you have placed.

 

How we keep your Data safe

Your personal data will be held and processed on Bespoke Printed Stationery systems. Where possible we aim to keep a single record for each customer. Your data is always held securely. Access to customer information is strictly controlled. It is held in the UK and the processes are EU complaint. We may need to disclose your details if required to the police, regulatory bodies or legal advisors. 

 

Changes to this policy

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information we will make this clear on our website or by contacting you directly.

 

Your Rights

You have the following rights related to your personal data:

The right to request a copy of personal information held about you (which we will provide within one month of the date of request, free of charge, unless the request is repetitive, unfounded or excessive)

The right to request inaccuracies be corrected

The right to request us to stop processing your personal data

The right to lodge a complaint with the Information Commissioner’s Office (by calling 0303 123 1113 or emailing casework@ico.org.uk)

The right to have your data erased (which we will do within one month of the date of request)

 

Contact us

Please contact us if you have any questions about this policy, or wish to be removed from any communications or data processing activities:

Email us on info@bespokeprintedstationery.co.uk  or write to us at

Bespoke Printed Stationery, 26 Gloucester Road, Pilgrims Hatch, Brentwood, Essex, CM15 9ND.

 

Below are some samples of popular font’s, but there are 1000’s available, if you don’t see one that you like here, please send us the title of it or an image showing the font and we will try to source it for you.

Thermographic printing is a specialised process which has been around for many years, it combines thermography machines with the traditional litho printing press. It is a multi-stage process where the thermograpghy machine has a conveyer for the product to travel through.

Firstly, the product, say a business card in this case, is printed usually in 1 or 2 colours in the printing press, the business card is printed with ink that has no driers in, so it stays wet for longer. It then gets dropped onto the conveyer of the thermography machine, where it travels through to get the thermo/embossing powder shaken on to it, the powder sticks to the wet ink, a vacuum system then kicks in to remove any powder that hasn’t been used.

The business card is then conveyed on through a high powered oven reaching temperatures of between 900 and 1300 degrees Fahrenheit, this last process normally takes 2 to 3 seconds. Through transference of the paper, the powder temperature quickly increases and starts melting. The melted ink then bonds as the business card cools which creates an embossed raised finish to the ink.

Thermography is commonly used for wedding stationery, greetings cards, business cards & business stationery and can also be used to print braille text.

It really has a look of quality & professionalism and is an appealing alternative to the more expensive die-stamping process.

A3 – 420mm x 297mm

A4 – 297mm x 210mm

A5 – 210mm x 148mm

A6 – 148mm x 105mm

1/3 A4 – 210mm x 99mm

For letterheads, compliment slips, personal note paper and anything else printed on paper, we hold in stock a large selection of the popular Conqueror Range. We hold the 100gsm paper & the 120gsm paper in brilliant white, high white & cream wove & laid finish.

For our heavier weighted products like business cards, at home cards and correspondence cards we hold a high quality 400gsm board, which comes in white, off white and cream.

For our gilt edged cards we hold sizes A5, A6 and 7 x 5″ in a white 400gsm for the silver gilt edged cards with either round or square corners, and for the gold gilt edged cards we hold these in white, in off white and in cream, again in all the sizes and in both square and round corners.

We do also have the facility to duplex boards together, which means mounting two or three boards together to make an exceptionally thick  and heavy weighted board.

DL Envelope – 110mm x 220mm – (to fit 1/3 A4 paper size, or standard compliment slips)
C7 Envelope – 82mm x 113mm – (to fit A7 paper size)
C6 Envelope – 114mm x 165mm – (to fit A6 paper size)
G5 Envelope – 133mm x 184mm – (to fit 5″ x 7″ paper size)
C5 Envelope – 162mm x 229mm – (to fit A5 paper size)
C4 Envelope – 229mm x 329mm – (to fit A4 paper size)